Amazon Communities, CSFR Assoc Communities

DESCRIPTION

* Monitor customers’ reviews and answer their e-mails in French and English
Meets or exceeds quality and productivity goals assigned by management
Clear and courteous written and oral communication
Maintains a positive and professional attitude and represents the company with pride
Has appropriate sense of urgency for reviews and e-mail response times and service levels
– Follows the company policy and process to ensure proper processing of customer requests
– Evidence may be observed for demonstration of knowledge of application of the departmental resources, policies and procedures
Utilizes Customer Service Tool to provide an accurate answer and to provide an excellent customer experience
Customer issues are properly and correctly escalated. Consistently demonstrates timely, accurate and professional customer service
System and process issues including customer feedback trends, are proactively communicated to management
– Over achievement and delivering and exceeding customer expectations.
– All other duties assigned.

BELOW BASIC QUALIFICATIONS
– Must be duly qualified with a NQF Level 4 qualification
Both spoken and written proficiency with French AND English
1+ year customer service experience in a related field
Ability to navigate and troubleshoot the Internet
Proficient with Microsoft Outlook, as well as MS Office applications
Good verbal and written communication skills
Flexible on working schedule. -(Shifts may begin and end after hours, outside of business hours)
–South African Citizen / Permanent Resident / Holder of legal right to work in South Africa

Since it is a temporary virtual role, Amazon covers so that candidates meet the Amazon internet requirements, thus having a dedicated 10MB Uncapped Fiber line (not LTE lines apply to this role), and having a good and suitable work from home environment or dedicated work space at home.

PREferred QUALIFICATIONS
– College degree preferred
– 1+ year of relevant phone or email customer service experience
– Ability to multi-task with phone and computer skills
– Proficiency in handling high-pressure tasks in a rapidly evolving work setting while maintaining constant levels of quality and efficiency shown capacity to function as a productive team member.

“Amazon is an equal opportunities employer.” .

We are inspired by your desire to investigate, create, streamline, and streamline processes. Any community member, regardless of age, gender, handicap, sexual orientation, colour, religion, or religious belief, is welcome to apply. We must legally confirm that you are authorised to work in South Africa. Amazon also requests that you produce a photostat of either an identity document or a passport and, if you are a foreign citizen, also any relevant work permit, in addition to a current CV. Amazon is very committed to community diversity and Employment Equity in the workplace, thus further diversification of ideas. On this premise, relevant laws and principles related to Employment Equity will be considered in appointment of potential candidates.

As an equal opportunity employer, we at Amazon value your drive to learn, create, simplify, and build. All members of the public, regardless of age, gender, disability, sexual orientation, colour, religion, or belief, are encouraged to apply. As part of its commitment to fostering a diverse community, Amazon invites applications from South African nationals Institute who belong to specific groups and who may be able to advance workplace equity and intellectual diversity. Regarding this, while selecting possible applicants, the pertinent employment equity rules and principles will be taken into account. We are required by law to confirm that you are able to work legitimately in South Africa. Additionally, Amazon will ask to see a copy of your passport or identity document.